Frequently Asked Questions

We are committed to ensuring that the maximum possible portion of your donation goes directly to our programs. Our administrative costs are kept below 10% of total expenditure. Detailed financial reports are published annually and available on our Financial Transparency page.

Absolutely. All donations of R100 or more receive a Section 18A tax certificate via email within 30 days. Monthly donors receive an annual consolidated certificate in January each year.

Simply fill out our volunteer registration form. Our volunteer coordinator will contact you within 48 hours to discuss available opportunities and schedule an orientation session. All volunteers must be 16 or older, and those working with children require a police clearance certificate.

Yes! We actively seek corporate partnerships. We offer various partnership models including CSI programme support, employee volunteering, event sponsorship, and cause-related marketing. Visit our Partnership page or contact us to discuss how your company can get involved.

If you or someone you know needs assistance, please fill out our Assistance Request Form or call our support line at +27622106443. Our community liaison team will assess the request and respond within 5 working days.

While our primary operations are in South Africa, we have conducted international relief missions in neighbouring countries including Mozambique, Zimbabwe, and Malawi during humanitarian crises. Our long-term vision includes expanding our permanent programmes across Southern Africa.

Transparency is one of our core values. We publish annual reports, quarterly impact updates, and real-time statistics on our website. Donors also receive regular email updates about the specific programmes they support. You can view our impact data on the Our Impact page.

The safety and wellbeing of children is our highest priority. All staff and volunteers working with children undergo rigorous background checks. We have a comprehensive Child Protection Policy in place, aligned with South African law and international best practices. Copies are available upon request.

Yes, we welcome visits from donors, partners, and media. Site visits are arranged through our office to ensure the dignity and privacy of our beneficiaries is respected. Please contact us at least two weeks in advance to schedule a visit.